FAQ
SERVICES & SUPPORT
❓ What services do you provide?
We provide companionship, medical appointment escorting, errands and daily assistance, and light exercise & wellbeing support.
Our services are designed to support independence, reduce loneliness, and provide peace of mind for families.
❓ Do you provide personal care?
No, we do not provide personal care such as bathing, dressing, or administering medication.
Our services focus on companionship, support, and safe assistance.
❓ Can you accompany clients to hospital or GP appointments?
Yes. We provide full support for medical appointments, including transport, accompaniment, waiting, and safe return home.
❓ Can you help with shopping and errands?
Yes. We assist with grocery shopping, prescription collection, and other everyday tasks, either independently or accompanied.
❓ Do you offer regular weekly visits?
Yes. Many of our clients choose regular weekly visits through our support packages, ensuring consistent and reliable support.
🔹 BOOKING & PROCESS
❓ How do I book your services?
You can contact us via phone, WhatsApp, or our website.
We will discuss your needs and arrange a suitable schedule.
❓ How quickly can support start?
In many cases, we can begin within a few days depending on availability.
We always aim to accommodate urgent requests where possible.
❓ Is there a minimum booking time?
Yes, most services have a minimum booking of 2 hours to ensure quality and consistency of support.
❓ Can I choose specific days and times?
Yes. We work with you to create a schedule that suits your needs and preferences.
❓ Will I have the same staff member each time?
Where possible, yes. We aim to provide consistency so clients feel comfortable and build trust with their assigned support worker.
🔹 STAFF & SAFETY
❓ Are your staff DBS checked?
Yes. All our staff are fully vetted and DBS-checked to ensure safety and reliability.
❓ Are your staff trained?
Yes. Our team is carefully selected and trained to deliver professional, respectful, and compassionate support.
❓ What happens in an emergency?
Our staff are trained to respond appropriately and will contact emergency services and family members if required.
❓ How do you ensure client safety?
We follow strict procedures, including communication updates, safe transport practices, and clear service boundaries.
🔹 PRICING & PAYMENTS
❓ How much do your services cost?
Our services start from £25 per hour, with flexible packages available.
Medical escort services start from £45 per visit.
❓ Do you offer packages?
Yes. We offer monthly support packages designed to provide consistent care and better value.
❓ How do payments work?
Payments are typically made in advance on a monthly basis or per agreed service.
We accept secure payment methods including bank transfer and direct debit.
❓ Are there any hidden fees?
No. We are fully transparent with our pricing, no hidden charges.
🔹 GENERAL QUESTIONS
❓ Who are your services suitable for?
Our services are ideal for elderly individuals, vulnerable adults, or anyone needing support with daily activities and companionship.
❓ Can family members receive updates?
Yes. We can provide updates after visits to give families peace of mind.
❓ Do you offer one-off services or only ongoing support?
Both. We offer one-off bookings as well as ongoing weekly or monthly support packages.
❓ What makes AssistPlus Services different?
We focus on reliability, professionalism, and genuine care.
Our goal is to provide not just a service, but peace of mind for families and comfort for our clients.
